In some cases during the first month of the plan year the card will decline because it is not yet activated. Your district may have requested that the cards become effective as of the participant’s first pay date. Because there may be multiple pay cycles for the district, the pay date may vary by participant. If this is the case, you may pay for the expense with a different form of payment (cash, debit card) and submit a claim to TDS. The claim form is located on the WealthCare Portal under Resources. If you have not registered for online access, please contact TDS.
If your debit card previously worked but is not now working, please contact TDS to resolve the issue.